Havwoods Returns Policy

1. UNUSED GOODS

If you have any unused packages remaining after fitting installation, we can accept these back for credit, subject to the following conditions:

Goods must be returned within 30 days from date of delivery (subject to our terms & conditions).

A 20% restocking fee applies.

You are responsible for shipping the goods to us at our Maryland warehouse at your expense.(Original delivery costs are non-refundable.) Refunds will be issued within 14 days of receipt of material by our warehouse.

Any returned goods must be in their original, sealed, unopened packages, no partial packages can be accepted.

Goods must be in their original, “as new” condition and with original packaging. Any packages returned in a damaged condition or not packaged correctly cannot be credited.

Handed products must contain an equal quantity of Left and Right hands.

Please note – unfortunately, we are not able to accept products which are specials or bespoke, made to your specifications (including wooden profiles), or non-stock items especially acquired for your order.

Any bespoke or non-stock items remaining at our warehouse which are part of a multi-delivery order will be invoiced 14 days after the end of the contract.

Before returning any goods, a return order number must be obtained from the Havwoods Sales Department. Please write this number, together with the names of both sender and recipient, clearly on each package being returned.

2. GOODS ARE DAMAGED OR INCOMPLETE

Any deliveries with damaged or missing goods should be accepted but must be signed for accordingly (i.e., “damaged” or “incomplete”). Notations such as “unchecked” cannot be accepted.

Photographs should be taken of any damaged goods at the time of accepting delivery and forwarded with your claim.

All damaged or incomplete goods must be reported within 4 days of delivery to the Havwoods Sales Department, and a replacement will be sent out to you at the earliest available delivery date.

If you notice a problem after signing for a delivery, then please contact us within 4 days to arrange for resolution of the problem. Photographic evidence of any damaged goods must be provided.

You will not normally be expected to return the damaged packages to us, after your claim has been accepted by us please dispose of these safely.

We do advise you to check your packages upon delivery to avoid any unnecessary delays if there is a problem with the delivery.

3. DEFECTIVE GOODS

If the products arrive with a manufacturing defect, please contact us by telephone at 1-844-808-9663 or email us at info@havwoodsusa.com. If you call us, we will try to resolve your complaint while you are on the phone. If this is not possible, the advisor will agree to a course of action with you, in line with our terms and conditions. Please include photos with any emails regarding product issues.

4. CHANGING YOUR MIND

Subject to our terms and conditions, you have 14 days after the day you (or someone you designate) receives the order, (or where the order is split into several deliveries over different days, 14 days after the date of the last delivery) to notify us that you wish to cancel the order.

Please note bespoke or specially order products (including wooden profiles) cannot be returned for credit.

To cancel an order please contact us by telephone at 1-844-808-9663 or email us at info@havwoodsusa.com.

You must return the products to us as soon as reasonably practicable and in any event within 30 days of delivery and the product must not have been removed from their packaging or in any way handled, modified, or installed (such that they are no longer in a saleable condition).

If you cannot arrange delivery yourself, we can pick up the complete order on your behalf from the address to which the order was delivered. Such a pick up will be at your cost and risk.

5. EXCLUSIVE REMEDIES

These remedies are your exclusive remedies. All other remedies are hereby excluded. All warranties, express or implied, including the implied warranties of merchantability and fitness for a particular purpose, are expressly excluded. The exclusions herein are subject to, and may be limited by applicable law, and you may have additional rights that vary from state to state